Selling a faulty MacBook

If the MacBook starts, the Apple menu, then About This Mac, gives the name, year, chip and memory. That is everything we need to identify it.

If it does not start, turn it over. In the small printed text on the underside, near the hinge, there is a model number beginning with “A”, for example A2337 or A2338. Put that in the form along with anything you remember about it, such as the screen size, the year you bought it, or whether it has Touch ID or a Touch Bar.

You may also find the model on the original box or your purchase receipt. We do not need the serial number to make an offer, so you can leave it out.

What your MacBook shows when you press the power button tells us a lot. Tell us which of these is closest:

For other faults, describe them in plain words: keys that do not respond or repeat, a trackpad that does not click, ports that do not work, a battery that only lasts minutes or shows “Service Recommended”, or a MacBook that will not charge. If it will not charge, tell us which charger you used and whether you have tried another.

For liquid damage, say what was spilled, roughly when, and whether it has worked since.

• The lid closed, and the underside showing the model number.
• The screen switched on, showing the fault or the start-up symbol, with the flash off.
• The screen switched off at an angle, if the glass is cracked.
• The keyboard and trackpad, and a close-up of any damage or liquid marks.
• The charger, if you are including it.

Please do not open the MacBook to check inside. If it has had any repair, including an official Apple battery or screen replacement, tell us in the form: we assess repairs individually. If you would rather have it fixed, our MacBook repair team can quote separately.