For electricians
You cannot answer the phone with your hands in a consumer unit
So something else answers it, takes the job details properly, and gets it in the diary. You ring back when you are down off the ladder, not after the customer has booked someone else.
Your actual Tuesday
Board change in a terraced house in Chorlton. Power off, hands full, phone buzzing in your jacket on the stairs. You are not stopping to answer it, and you should not have to.
- The 11:20 call was a landlord with three EICRs to book.
- The 13:45 call was a repeat customer with a tripping circuit.
- By 17:00 both have found someone who picked up.
- You will never know which one was the £2,000 rewire.
Being good at the work is not the problem. Being reachable while doing the work is.
Three steps, no jargon
- 01
A free review
Fifteen minutes on how calls reach you now, how many you miss in a normal week, and what a typical job is worth to you.
- 02
We measure it
We put your own numbers to it. Domestic call-outs, EICRs, rewires: whatever your mix is, you get an honest figure for what is going missing.
- 03
We switch it on
It answers in your words, asks what you would ask, and never quotes a price you have not approved. Live in days.
What is one missed call a week worth?
Put your own average job value in. Electrical work has a wide spread, from a £90 call-out to a £4,000 rewire, so use whatever a normal week looks like for you.
Potentially lost, per year
£23,400
Assumes every one of those callers would have booked, which they would not. Halve it and it is still probably worth a fifteen-minute call.
What you get
Three levels, all month to month. Most one-van electricians start in the middle.
Answer
Confirmed on your review call
Sole traders who just cannot lose another call
- AI receptionist answers when you cannot
- Name, number and reason captured every time
- Instant text back to the caller
- Enquiry summary to your phone or inbox
- Your existing number, no new handset
Answer & Book
Confirmed on your review call
Teams losing time to phone tag
- Everything in Answer
- Answers your common questions: area, price range, availability
- Books straight into your calendar
- Out-of-hours and overflow handling
- Follow-up if the caller goes quiet
Answer, Book & Chase
Confirmed on your review call
Businesses where quotes go cold
- Everything in Answer & Book
- Quote follow-up on a schedule you set
- Enquiries pushed into your CRM
- Monthly report of calls caught and jobs booked
- Priority support from the team who built it
Questions people actually ask
Will it try to quote for work?
Not unless you tell it to. By default it gathers what the job is, where it is and when they need it, then hands that to you. Nothing gets priced without you, because you are the one carrying the liability.
Will it sound like a robot?
It sounds like a calm, clear person and it says up front that it is an assistant. We would rather be honest than have a customer feel tricked. Most callers simply want to know they have reached the right business and that someone is coming back to them.
Am I tied into a contract?
No. It runs month to month. If it is not paying for itself, tell us and we turn it off. We do not use minimum terms because a service that needs a contract to keep you is not a service worth selling.
What happens to calls it cannot deal with?
It takes the details and hands them straight to a person, with a summary of what was said. It is not there to keep customers away from you. It is there to stop enquiries evaporating when you cannot pick up.
Do I need a new phone or a new number?
No. It works with the number you already advertise, and there is no new handset. Your number stays yours and you can move it elsewhere at any time.
How long does it take to set up?
Days rather than weeks for a straightforward setup. Most of that time is us learning how you actually talk to customers, which questions you get asked and what you never want an assistant to say.
I already pay for Checkatrade leads. Why add this?
Those leads still arrive as a phone call you cannot take. You are paying for the introduction and then losing it at the last step. This catches those calls and the direct ones that cost you nothing in lead fees.
What we promise, and what we do not
No lock-in
Month to month. If it is not earning its place, tell us and we switch it off. No minimum term and no exit fee.
Your number stays yours
We work with the number you already have. You keep control of it, and you can take it elsewhere whenever you want.
We will tell you if it will not help
If your missed calls are not costing you enough to justify this, we will say so on the review call. We would rather lose the sale than sell you something that sits idle.
A person is always behind it
Anything the assistant cannot handle goes to a human, with the context attached. It never pretends to be something it is not.
We do not promise a number of jobs, and we would be wary of anyone who does. Everything above is a commitment we can actually keep.
Get off the ladder to a booked job, not a missed call
Book the free review. We will work out what your missed calls are worth using your job values, and tell you honestly if it is not enough to bother.