Warranty Support
How warranty cover works on the products we sell, and how to raise a claim with our UK-based team.
01 Manufacturer Warranty
Every product we sell is covered by the manufacturer’s warranty for the period stated on its product page. This protects you against manufacturing defects and faults that arise under normal use within the warranty period.
02 An Authorised be quiet! Service Centre
We are proud to be an authorised be quiet! service centre and reseller. That means we can handle warranty claims for be quiet! products directly, so you deal with our UK team rather than being routed through an overseas channel.
Every be quiet! product we sell is genuine, sourced through official channels, and backed by full manufacturer warranty with local UK support.
03 What Is Covered
Warranty cover applies to defects in materials and workmanship, and to faults that develop under normal, intended use within the stated warranty period. Where a valid claim is upheld, the remedy is repair or replacement in line with the manufacturer’s terms.
04 What Is Not Covered
- Physical or accidental damage, and misuse beyond fair wear and tear.
- Damage caused by incorrect installation or use outside the manufacturer’s guidelines.
- Consumable parts, such as thermal paste or filters, unless specifically covered.
- Products with tampered or removed serial numbers or warranty seals.
05 How to Make a Claim
Email us at info@manchester-pc.co.uk with your order number and a clear description of the fault. Photos or a short video can help us diagnose the issue quickly.
- We will review the fault and advise on the next steps.
- Proof of purchase is required for all warranty claims.
- Where needed, we will arrange repair, replacement, or onward handling with be quiet!.
06 Your Statutory Rights
Your rights under the Consumer Rights Act 2015 apply in addition to any manufacturer warranty. If goods are faulty, not as described, or not fit for purpose, you may be entitled to a refund, repair or replacement, depending on how long you have had the item. See our Delivery & Returns page for details.
07 Need a Hand?
If you have any questions about warranty or support, or want to start a claim or return, get in touch and our UK-based team will help.
