Terms & Conditions
Terms & Conditions
01 About Us
These Terms and Conditions (“Terms”) govern your use of our website at manchester-pc.co.uk/shop and any purchase you make from us. Please read them carefully before placing an order.
By using our website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our site or services.
Manchester PC Services LTD is a company registered in England and Wales. Registered office: Cariocca Enterprises, 2 Sawley Road, Miles Platting, Manchester, M40 8BB. References to “we”, “us”, or “our” throughout these Terms mean Manchester PC Services LTD.
02 Definitions
The following terms have these meanings throughout this document:
03 Our Contract with You
Placing an order does not constitute a contract. A legally binding contract is only formed when we send you an Order Confirmation email confirming that your order has been accepted and dispatched.
Add items to your basket and complete the checkout process.
We send an automated acknowledgement email. This is not acceptance of your order.
We verify stock availability and process payment authorisation.
We accept your order and dispatch the goods. A contract is formed at this point.
We reserve the right to decline any order at our discretion, including where a Product is out of stock, mispriced, or where we reasonably suspect fraud. If we decline your order, you will receive a full refund of any payment taken.
04 Products & Pricing
Product Information
We take care to display accurate descriptions, images, and specifications. However, minor variations in colour, appearance, or packaging may occur. Product images are for illustrative purposes only.
Pricing
All prices are displayed in British Pounds Sterling (GBP) and include VAT at the applicable rate unless stated otherwise. We reserve the right to change prices at any time. The price you pay is the price shown at the time your Order Confirmation is issued.
Pricing errors: If we discover a significant pricing error before dispatching your order, we will contact you and offer the option to purchase at the correct price or cancel for a full refund. We are under no obligation to fulfil an order at an incorrect price.
Availability
All Products are subject to availability. Where a Product becomes unavailable after your order is placed, we will notify you promptly and provide a full refund or an agreed alternative.
05 Payment
We accept the following payment methods:
- Visa, Mastercard, and American Express (processed securely via Stripe)
- Klarna (Buy Now, Pay Later — subject to Klarna’s own terms and eligibility)
Payment is taken at the time of checkout. We do not store full card details on our systems — all payment data is processed by our PCI-compliant payment processors. By submitting payment, you confirm that you are authorised to use the payment method provided.
We reserve the right to cancel an order where payment is declined, fraudulent activity is suspected, or authorisation is withdrawn after the order is placed.
06 Delivery
Delivery Areas
We currently deliver to addresses within the United Kingdom. International shipping may be available for select items — contact us for a quote.
Delivery Times
Estimated delivery times are shown at checkout and in your Order Confirmation. These are estimates only and not guaranteed dates. We are not liable for delays caused by carriers, extreme weather, or other circumstances beyond our control.
Failed Delivery
- If delivery is attempted and you are unavailable, the carrier will leave a card or notification with instructions for re-delivery or collection.
- If a parcel is returned to us due to failed delivery, we will contact you. Re-delivery charges may apply.
- Risk of loss passes to you once the goods are delivered to your specified address.
Ownership
Ownership of the Products transfers to you once we have received full payment, even if delivery has already taken place.
07 Returns & Refunds
Your Right to Cancel (Consumers)
If you are a Consumer, you have the right to cancel your order within 14 days of receiving your goods under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, without giving any reason.
To exercise this right, notify us at info@manchester-pc.co.uk within 14 days. You must return the goods to us within a further 14 days of notifying us. Return postage costs are your responsibility unless the item is faulty or incorrectly sent.
Condition of Returned Goods
- Items must be returned in their original, unused condition with all original packaging, accessories, and documentation.
- We reserve the right to deduct from your refund if the value of the goods has been diminished by handling beyond what is necessary to establish their nature, characteristics, and functioning.
Refunds
Once we receive and inspect your return, we will process your refund within 14 days using the original payment method. Delivery charges are refunded only where you cancel the entire order.
Faulty or Incorrect Items
Under the Consumer Rights Act 2015, if goods are faulty, not as described, or not fit for purpose, you are entitled to:
- A full refund within 30 days of purchase
- A repair or replacement after 30 days (at our discretion, with one opportunity to repair before you can reject)
- A partial or full refund after 6 months if a repair or replacement is not possible
These statutory rights are in addition to any manufacturer warranty and are not affected by these Terms.
08 Warranty & Support
All Products sold by us are covered by the manufacturer’s warranty for the period stated on the product listing. As an authorised be quiet! Service Centre and Reseller, we are able to handle warranty claims for be quiet! products directly.
Warranty Exclusions
- Physical damage, accidental damage, or misuse not covered under fair wear and tear
- Damage caused by incorrect installation or use outside of manufacturer guidelines
- Consumable parts (e.g. thermal paste, filters) unless covered by a specific product warranty
- Products with tampered or removed serial numbers or warranty seals
Making a Warranty Claim
Contact us at info@manchester-pc.co.uk with your order number and a description of the fault. We will advise you on the appropriate next steps. Proof of purchase is required for all warranty claims.
09 Intellectual Property
All content on our website — including text, images, graphics, logos, product descriptions, and code — is the intellectual property of Manchester PC Services LTD or our licensors, and is protected by UK and international copyright law.
You may not reproduce, redistribute, republish, or use any content from our website for commercial purposes without our prior written consent. Linking to our website is permitted provided it is done in a fair and lawful manner and does not suggest endorsement.
Third-party trademarks (including the be quiet! brand) belong to their respective owners and are used with permission. Unauthorised use of such marks is prohibited.
10 Acceptable Use
When using our website, you agree not to:
- Use our site in any way that breaches applicable law or regulation
- Transmit any unsolicited or unauthorised advertising or promotional material
- Knowingly introduce viruses, trojans, worms, or other malicious or harmful material
- Attempt to gain unauthorised access to any part of our website, server, or connected systems
- Engage in scraping, data-mining, or automated data collection without our written consent
- Impersonate any person or misrepresent your affiliation with any person or entity
Breach of this clause may result in your access to the website being immediately terminated and, where appropriate, reported to relevant law enforcement authorities.
11 Your Account
When you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
- You must provide accurate and up-to-date information when registering.
- You must notify us immediately if you suspect any unauthorised use of your account.
- We reserve the right to suspend or terminate accounts that breach these Terms or engage in fraudulent activity.
- Accounts are personal to you and must not be transferred to or used by any other person.
12 Limitation of Liability
Nothing in these Terms limits or excludes our liability for:
- Death or personal injury caused by our negligence
- Fraud or fraudulent misrepresentation
- Any liability that cannot be excluded or limited under UK law
- Statutory rights of Consumers under the Consumer Rights Act 2015
Subject to the above, and to the fullest extent permitted by law, our total liability to you in connection with these Terms or any Contract shall not exceed the total amount paid by you for the relevant Product(s).
We are not liable for any indirect, consequential, incidental, or special losses, including loss of profit, loss of data, or loss of business opportunity, even if we have been advised of their possibility.
13 Third-Party Links & Services
Our website may contain links to third-party websites or integrate third-party services (e.g. payment processors, shipping carriers). These are provided for your convenience only. We have no control over third-party sites and accept no responsibility for their content, privacy practices, or accuracy.
Accessing a linked site is entirely at your own risk. We recommend reviewing the terms and privacy policies of any third-party sites you visit.
14 Privacy & Data Protection
Your personal data is processed in accordance with our Privacy Policy, which forms part of these Terms. By using our website or placing an order, you acknowledge that you have read and understood our Privacy Policy.
We are committed to handling your data lawfully, fairly, and transparently under the UK GDPR and Data Protection Act 2018.
15 Governing Law & Disputes
These Terms and any Contract formed under them are governed by and construed in accordance with the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the courts of England and Wales.
If you are a Consumer, you may also have rights under the laws of the country in which you reside, which these Terms do not affect.
Dispute resolution: We prefer to resolve disputes informally. If you have a complaint, please contact us first at info@manchester-pc.co.uk. If we cannot reach a resolution, you may refer the matter to an Alternative Dispute Resolution (ADR) body or seek a remedy through the courts.
16 Changes to These Terms
We may update these Terms from time to time to reflect changes in law, our services, or business practices. The revised Terms will be posted on this page with an updated “Last updated” date. Continued use of our website after changes are published constitutes acceptance of the revised Terms.
For significant changes, we will notify registered account holders by email or via a prominent notice on our website.
17 Contact Us
If you have any questions about these Terms, wish to make a complaint, or need to contact us about an order, please get in touch using the details below.
