Delivery & Returns
Everything you need to know about how we ship, and your options if you need to return or cancel an order.
01 Where We Deliver
We deliver to addresses throughout the United Kingdom. As an online-only retailer we ship nationwide on tracked services. International delivery may be possible for selected items, so contact us for a quote before ordering.
02 Delivery Times & Costs
Estimated delivery times and any delivery charges are shown at checkout and confirmed in your order email. These are estimates rather than guaranteed dates, and we cannot be held liable for delays outside our control, such as courier disruption or extreme weather.
03 Receiving Your Order
Risk of loss or damage passes to you once the goods are delivered to the address you provided. Please check your order on arrival. If anything appears damaged, tampered with, or incorrect, let us know as soon as possible so we can put it right.
Ownership of the goods transfers to you once we have received full payment, even where delivery has already taken place.
04 Missed or Failed Delivery
- If you are out, the courier will leave a card or notification with instructions for redelivery or collection.
- If a parcel is returned to us after a failed delivery, we will contact you. A redelivery charge may apply.
- Please make sure the delivery address is correct and that someone can receive the parcel.
05 Your Right to Cancel
If you are a consumer, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason, under the Consumer Contracts Regulations 2013.
To cancel, notify us at info@manchester-pc.co.uk within 14 days. You then have a further 14 days to return the goods to us. Return postage is your responsibility unless the item is faulty or was sent in error.
06 Returning an Item
To be eligible for a refund, items must be returned in their original, unused condition with all original packaging, accessories and documentation.
We may reduce your refund if the value of the goods has been diminished by handling beyond what is necessary to establish their nature, characteristics and functioning.
07 Refunds
Once we receive and inspect your return, we will process your refund within 14 days using your original payment method. Standard delivery charges are refunded only where you cancel the entire order.
08 Faulty or Incorrect Items
Under the Consumer Rights Act 2015, if goods are faulty, not as described, or not fit for purpose, you are entitled to:
- A full refund within 30 days of purchase.
- A repair or replacement after 30 days, with one opportunity to repair before you can reject the goods.
- A partial or full refund after six months where a repair or replacement is not possible.
These statutory rights are in addition to any manufacturer warranty and are not affected by our returns policy.
09 Need a Hand?
If you have any questions about delivery or returns, or want to start a claim or return, get in touch and our UK-based team will help.
