{"id":39342,"date":"2026-06-03T17:01:29","date_gmt":"2026-06-03T16:01:29","guid":{"rendered":"https:\/\/www.manchester-pc.co.uk\/shop\/delivery-returns\/"},"modified":"2026-06-03T17:10:15","modified_gmt":"2026-06-03T16:10:15","slug":"delivery-returns","status":"publish","type":"page","link":"https:\/\/www.manchester-pc.co.uk\/shop\/delivery-returns\/","title":{"rendered":"Delivery &#038; Returns"},"content":{"rendered":"\n<div class=\"mpc-pol\">\n<style>\n  .mpc-pol{ --o:#F47C33; --od:rgba(244,124,51,.10); --om:rgba(244,124,51,.22);\n    --bg:#0e1217; --s:#161c23; --s2:#1c242d; --bd:rgba(255,255,255,.07); --bd2:rgba(255,255,255,.12);\n    --tx:#c9d1d9; --mu:#8b949e; --hd:#fff;\n    background:var(--bg); color:var(--tx); line-height:1.75;\n    font-family:-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,Oxygen,Ubuntu,Cantarell,'Open Sans',sans-serif; }\n  .mpc-pol *,.mpc-pol *::before,.mpc-pol *::after{box-sizing:border-box;}\n  .mpc-pol-bleed{ position:relative; left:50%; width:100vw; 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}\n  .mpc-pol-section p{ font-size:.95rem; color:var(--tx); margin:0 0 14px; }\n  .mpc-pol-section p:last-child{ margin-bottom:0; }\n  .mpc-pol-section strong{ color:var(--hd); font-weight:600; }\n  .mpc-pol-section a{ color:var(--o); text-decoration:none; } .mpc-pol-section a:hover{ text-decoration:underline; }\n  .mpc-pol-list{ list-style:none; margin:0 0 14px; padding:0; }\n  .mpc-pol-list li{ position:relative; padding:8px 0 8px 24px; font-size:.95rem; color:var(--tx); border-top:1px solid var(--bd); }\n  .mpc-pol-list li:first-child{ border-top:none; }\n  .mpc-pol-list li::before{ content:\"\"; position:absolute; left:5px; top:16px; width:6px;height:6px;border-radius:50%;background:var(--o); }\n  .mpc-pol-hl{ background:var(--s2); border:1px solid var(--bd); border-left:3px solid var(--o); border-radius:0 6px 6px 0; padding:16px 20px; margin-top:18px; }\n  .mpc-pol-hl p{ margin:0; font-size:.88rem; color:var(--mu); } .mpc-pol-hl strong{ color:var(--tx); }\n  .mpc-pol-contact{ display:grid; grid-template-columns:1fr 1fr 1fr; gap:14px; margin-top:6px; }\n  .mpc-pol-cc{ background:var(--s2); border:1px solid var(--bd); border-radius:7px; padding:16px 18px; }\n  .mpc-pol-cc .k{ display:block; font-size:10px; font-weight:700; letter-spacing:.7px; text-transform:uppercase; color:var(--o); margin-bottom:5px; }\n  .mpc-pol-cc a,.mpc-pol-cc span{ font-size:.92rem; color:var(--hd); text-decoration:none; }\n  .mpc-pol-cc a:hover{ color:var(--o); }\n  .mpc-pol a.bq{ color:inherit; text-decoration:none; border-bottom:1px solid var(--om); }\n  .mpc-pol a.bq:hover{ color:var(--o); border-color:var(--o); }\n  @media (max-width:640px){ .mpc-pol-section{ padding:26px 22px; } .mpc-pol-contact{ grid-template-columns:1fr; }\n    .mpc-pol-shell{ width:calc(100% - 32px); } .mpc-pol-hero-in{ width:calc(100% - 32px); } }\n  \/* sit the full-width hero flush under the nav *\/\n  .wd-content-layout{ padding-block:0 !important; }\n<\/style>\n  <section class=\"mpc-pol-bleed mpc-pol-hero\">\n    <div class=\"mpc-pol-hero-in\">\n      <div class=\"mpc-pol-eyebrow\"><i><\/i><span>Manchester PC \u00b7 Customer Policy<\/span><\/div>\n      <h1>Delivery &amp; <span>Returns<\/span><\/h1>\n      <p>Everything you need to know about how we ship, and your options if you need to return or cancel an order.<\/p>\n      <div class=\"mpc-pol-meta\"><div><svg width=\"14\" height=\"14\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><rect x=\"3\" y=\"4\" width=\"18\" height=\"18\" rx=\"2\"\/><line x1=\"16\" y1=\"2\" x2=\"16\" y2=\"6\"\/><line x1=\"8\" y1=\"2\" x2=\"8\" y2=\"6\"\/><line x1=\"3\" y1=\"10\" x2=\"21\" y2=\"10\"\/><\/svg> Last updated: June 2026<\/div><div><svg width=\"14\" height=\"14\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><rect x=\"1\" y=\"3\" width=\"15\" height=\"13\"\/><polygon points=\"16 8 20 8 23 11 23 16 16 16 16 8\"\/><circle cx=\"5.5\" cy=\"18.5\" r=\"2.5\"\/><circle cx=\"18.5\" cy=\"18.5\" r=\"2.5\"\/><\/svg> UK nationwide delivery<\/div><div><svg width=\"14\" height=\"14\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M12 22s8-4 8-10V5l-8-3-8 3v7c0 6 8 10 8 10z\"\/><\/svg> Consumer Contracts Regs 2013<\/div><\/div>\n    <\/div>\n  <\/section>\n\n  <div class=\"mpc-pol-shell\">\n\n    <section class=\"mpc-pol-section\">\n      <h2><span class=\"mpc-pol-num\">01<\/span> Where We Deliver<\/h2>\n      <p>We deliver to addresses throughout the <strong>United Kingdom<\/strong>. As an online-only retailer we ship nationwide on tracked services. International delivery may be possible for selected items, so <a href=\"\/shop\/contact-us\/\">contact us<\/a> for a quote before ordering.<\/p>\n    <\/section>\n    <section class=\"mpc-pol-section\">\n      <h2><span class=\"mpc-pol-num\">02<\/span> Delivery Times &amp; Costs<\/h2>\n      <p>Estimated delivery times and any delivery charges are shown at checkout and confirmed in your order email. These are estimates rather than guaranteed dates, and we cannot be held liable for delays outside our control, such as courier disruption or extreme weather.<\/p>\n    <\/section>\n    <section class=\"mpc-pol-section\">\n      <h2><span class=\"mpc-pol-num\">03<\/span> Receiving Your Order<\/h2>\n      <p>Risk of loss or damage passes to you once the goods are delivered to the address you provided. Please check your order on arrival. If anything appears damaged, tampered with, or incorrect, let us know as soon as possible so we can put it right.<\/p>      <div class=\"mpc-pol-hl\"><p>Ownership of the goods transfers to you once we have received full payment, even where delivery has already taken place.<\/p><\/div>\n    <\/section>\n    <section class=\"mpc-pol-section\">\n      <h2><span class=\"mpc-pol-num\">04<\/span> Missed or Failed Delivery<\/h2>\n      <ul class=\"mpc-pol-list\"><li>If you are out, the courier will leave a card or notification with instructions for redelivery or collection.<\/li><li>If a parcel is returned to us after a failed delivery, we will contact you. A redelivery charge may apply.<\/li><li>Please make sure the delivery address is correct and that someone can receive the parcel.<\/li><\/ul>\n    <\/section>\n    <section class=\"mpc-pol-section\">\n      <h2><span class=\"mpc-pol-num\">05<\/span> Your Right to Cancel<\/h2>\n      <p>If you are a consumer, you have the right to cancel your order within <strong>14 days<\/strong> of receiving your goods, without giving any reason, under the Consumer Contracts Regulations 2013.<\/p>      <p>To cancel, notify us at <a href=\"mailto:info@manchester-pc.co.uk\">info@manchester-pc.co.uk<\/a> within 14 days. You then have a further 14 days to return the goods to us. Return postage is your responsibility unless the item is faulty or was sent in error.<\/p>\n    <\/section>\n    <section class=\"mpc-pol-section\">\n      <h2><span class=\"mpc-pol-num\">06<\/span> Returning an Item<\/h2>\n      <p>To be eligible for a refund, items must be returned in their original, unused condition with all original packaging, accessories and documentation.<\/p>      <p>We may reduce your refund if the value of the goods has been diminished by handling beyond what is necessary to establish their nature, characteristics and functioning.<\/p>\n    <\/section>\n    <section class=\"mpc-pol-section\">\n      <h2><span class=\"mpc-pol-num\">07<\/span> Refunds<\/h2>\n      <p>Once we receive and inspect your return, we will process your refund within <strong>14 days<\/strong> using your original payment method. Standard delivery charges are refunded only where you cancel the entire order.<\/p>\n    <\/section>\n    <section class=\"mpc-pol-section\">\n      <h2><span class=\"mpc-pol-num\">08<\/span> Faulty or Incorrect Items<\/h2>\n      <p>Under the Consumer Rights Act 2015, if goods are faulty, not as described, or not fit for purpose, you are entitled to:<\/p>      <ul class=\"mpc-pol-list\"><li>A full refund within 30 days of purchase.<\/li><li>A repair or replacement after 30 days, with one opportunity to repair before you can reject the goods.<\/li><li>A partial or full refund after six months where a repair or replacement is not possible.<\/li><\/ul>      <div class=\"mpc-pol-hl\"><p>These statutory rights are in addition to any manufacturer warranty and are not affected by our returns policy.<\/p><\/div>\n    <\/section>\n    <section class=\"mpc-pol-section\">\n      <h2><span class=\"mpc-pol-num\">09<\/span> Need a Hand?<\/h2>\n      <p>If you have any questions about delivery or returns, or want to start a claim or return, get in touch and our UK-based team will help.<\/p>\n      <div class=\"mpc-pol-contact\">\n        <div class=\"mpc-pol-cc\"><span class=\"k\">Email<\/span><a href=\"mailto:info@manchester-pc.co.uk\">info@manchester-pc.co.uk<\/a><\/div>\n        <div class=\"mpc-pol-cc\"><span class=\"k\">Phone<\/span><a href=\"tel:01618201992\">0161 820 1992<\/a><\/div>\n        <div class=\"mpc-pol-cc\"><span class=\"k\">Hours<\/span><span>Mon to Fri, 09:00 to 17:30<\/span><\/div>\n      <\/div>\n    <\/section>\n\n  <\/div>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>Manchester PC \u00b7 Customer Policy Delivery &amp; 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